09/01/2014

My problem with GAME.

I have a problem with GAME (aka Game Retail Limited).

Now I may be the only person with this problem and I'm probably just being a grumpy old git. Or there may well be others who will agree with me.

But the problem that I have with GAME is the sales people who work in the stores. Yes, I know they are just doing their job to ensure they bring in as much profit as possible. (Or we might have another Blockbuster on our hands....) But to me they need to either actually be gamers themselves or, if they are, tone down on the sales front now and again.
What's prompted this? I have visited my local GAME several times over the last few months in preparation of getting a PS4 and every time I have had to deal with sales talk.


I am not heavy gamer as per say. I'm more of a weekend/casual gamer. But when I visit GAME I want to have conversations about games etc that are due out or latest news in the gaming world and not to be disregarded and be moulded into a sheep.

Example

Me: "So what bundles are you offering for the PS4?"
Sales person (let's call him Chris): "Well we have the value bundle for £389.99, Killzone bundle for £429.99...."
Me: "I'll go for the value bundle with Battlefield 4 please."
Chris: ". . . . . So you don't want the Killzone bundle? I mean, it may be more than the value bundle. But you get all these extra things at a discounted rate."
Me: "Nah, I'm alright thanks. I played Killzone 3 and didn't particularly enjoy it."
Chris: "You're judging experience on a previous game? Don't let that effect your decision..."

Me: "I've read the reviews on IGN etc and I'll pass on it."
Chris: "Well regardless BF4 is a good game. It's your choice after all. I mean, you have downloadable content that last for two years."

Me: "Yeah, there was an article on IGN where the developers of Battlefield were basically dissing the developers of Call of Duty. And I was thinking, "Are they just gonna let them talk trash?"
Chris: "Umm.. I'm personally not sure. But I'll update your deposit."

Yes, you could say that he was busy or whatever. But he wasn't! He was just wondering around the store beforehand and he was called over to talk to me!

Anyway.. There's a second example, which shows they're more sales people than gamers.

Me: "Hi, I'm here to pay of my PS4 deposit."
*Hands over*
Sales person (Let's call this one... Mary): "Alright, I'll just bring it up on the system here. That's £389.99, but before I process that there are several things I need to go over first."
Me: "Okay..."
Mary: "First there's cover we're offering at £*insert whatever amount it was*"
Me: "I'll be alright thanks."
Mary: "Urm, well only if you're sure. It does cost £*insert amount* to replace the *insert part*."
My wife: "Hmm you sure you don't want it, Deer?"
Me: "Nah, we'll be alright. Just have to teach * insert name of son* not to touch it and stuff."
Mary: "Right, secondly have you got PSPlus? As we're offering a discount off if you buy it today."
Me: "I don't particularly enjoy playing online. I prefer paying campaign modes etc."
Mary: "Well with the PS4 you do need PSPlus regardless of playing online or not."

Boom. There we have. No knowledge about the product being sold. Or perhaps she thought that I would give into impulse/panic buying.

So there we have it, my problems with Game. No doubt I'll have further problems when I pre-order a few games I've got my eyes on. Or . could just pre-order directly from the website or buy games from elsewhere...

But they'll be talked about on my Twitter @iamdark1988.
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